Other Information
Priority Service Register
Information about the priority service register
Utility companies (Electricity, Gas, Water) offer a Priority Services Register (PSR) for customers who require extra support and additional services (vulnerable people).
You can sign up to the PSR if you are:
- a pensioner
- disabled or chronically sick
- have a hearing or visual impairment
When on the register you can get the following support:
- free advice on being more energy-efficient
- protection from cold callers with a password protection scheme to keep you safe
- your meter moved free of charge if it’s hard for you to use or read the meter
- a free quarterly meter reading if you can’t read your meter
- bills sent to a relative, carer or friend to help you check them
- your bills and meter readings in a braille, large print, audio tape, textphone or typetalk if you’re visually impaired
- advance notice if your supply is going to be interrupted due to planned work
- priority reconnection if your supply is interrupted
- alternative facilities for cooking and heating if your supply is interrupted
- extra help to use your meter or appliances
- annual gas safety checks
Click here to find out how to join the Priority Services Register